SITE POLICY

GENERAL CONDITIONS OF SALE for the website superodra.com

Subject

 1.1  The General Conditions of Sale published herein shall govern the agreement of sale (hereinafter, for the sake of brevity, the “Agreement”) to users of the website (hereinafter, for the sake of brevity, the “Purchasers” or “Purchaser”), through electronic means, of goods (hereinafter, for the sake brevity, the “Item” or “Goods”) displayed on the website superodra.com (hereinafter, for the sake of brevity, the “Website”), managed by SuperOdra di Fabiana Costantini – with headquarters in VIA LEONINA 42 CAP 00184 ROMA (RM) –  Italy, VAT NO: 13787881005 (hereinafter, for the sake of brevity, “SUPERODRA”).

1.2  The General Conditions of Sale published on the Website shall be viewed and acknowledged by the Purchaser before the purchase of an Item; by sending the purchase order, the Purchaser acknowledges having reviewed and accepted said conditions.

1.3   Moreover, Purchasers will benefit from the protection provided for in the event of entering into distance agreements under Title III, Section II, of the Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”), as well as all further statutory protections set out for Purchasers under the same Consumer Code codicedelconsumo.it.

1.4  The sections “Shipping and Returns” and “Payment” on the Website shall be considered to be an integral and substantial part of these General Conditions of Sale.

 

Conclusion of the Agreement

 2.1 To purchase Goods, the Purchaser shall send their purchase order and carry out payment according to the procedures described in the relevant sections.

2.2  In particular, the steps to proceed with the purchase are as follows:

  1. a) the Purchaser may have free access to the Website and view the main features of the displayed Goods, including their price, as well as the images published to illustrate the Goods themselves;

  2. b) the Purchaser can select one or more Goods that he/she intends to purchase, by including them in a virtual “shopping cart”. The contents of the shopping cart can always be viewed by the Purchaser before placing the order; moreover, by accessing the shopping cart, the Purchaser can find out, before buying and paying, any information related to the purchase of the Goods, including shipping charges and estimated delivery times;

  1. e) to complete the order, the Purchaser shall also enter the shipping address and data required for payment in the “shopping cart” section;

  2. f)  the Purchaser may change the selected Goods and data entered up until the final submission of the order

2.3  The Purchaser can make payment VIA STRIPE.COM, PAYPAL, or bank transfer

2.4  Once the purchase order has been received, SUPERODRA will send an order confirmation receipt to the Purchaser’s e-mail address containing a summary of the information about the purchase and will proceed with the order itself. In any case, the order shall be deemed to be accepted and, consequently, the agreement shall be deemed to be concluded when the Purchaser receives the order confirmation in his/her e-mail account.

2.5  The Agreement will be filed in .pdf format and sent using the registered e-mail address; it will also be stored electronically by SUPERODRA .

 

Rights and Obligations of the Parties 

3.1 SUPERODRA will carry out the delivery of the Goods to the address provided by the Purchaser in the purchase order, using a dedicated carrier. More in-depth information regarding the shipping timeframes, costs, and locations can be found in the “Shipping and Returns” section of the Website.

3.2  SUPERODRA assumes no responsibility for any errors in delivery due to inaccuracies or incompleteness when filling in the purchase order by the Purchaser, or for any damage incurred by the Goods after delivery by the carrier, or for any delivery delays caused by the carrier, weather conditions, international customs issues or by other circumstances which are beyond superodra’s control.

3.3 If one or more Goods are unavailable, SUPERODRA will notify the Customer by sending an e-mail to the e-mail address he/she provided at the time of registering on the Website. In this case, SUPERODRA will refund the Customer – by crediting the Purchaser’s payment card provided for purchase – for the sale price, and also, where the purchase relates only to the one unavailable Item, the shipping costs. 

3.4  In any event, the unavailability of one or more Goods ordered shall not provide grounds for cancellation of the entire order by the Purchaser.

3.5  At the time of delivering the Goods by the courier service responsible for their transport, the Purchaser shall check, in the presence of the courier:

  1. a) that the packaging used to transport the Goods is undamaged and not tampered with, even only in the materials used to seal the Goods;

  2. b) that the quantity and type of Goods ordered is as indicated in the delivery note and order.

3.6  Should the Purchaser find any irregularities or discrepancies, he/she must immediately notify the carrier upon delivery of the Goods.

3.7  The Purchaser is solely responsible for the accuracy and correctness of the information and data he/she provides to SUPERODRA and shall undertake to promptly notify them of any changes in the previously provided data.

 

Conformity of the Goods

4.1  Superodra shall undertake to ensure that the description and/or photographic representation of the Goods on the Website are as faithful as possible to the Goods themselves.

However, given the fact that the image quality may depend on the IT tools used by the Purchaser, the Purchaser’s perception of the description or photographic representation of the Goods may not correspond exactly to the Goods themselves; therefore, the images and videos accompanying the presentation of the Goods must be published on the Website as a mere description.

4.2 If the Goods delivered are found to be faulty or different from the Goods ordered, SUPERODRA shall undertake to provide the Customer with a legal guarantee of conformity, to be effective under the terms and conditions under Articles 128 et seq. of Legislative Decree No. 206/2005. In particular, the Purchaser shall have the right to request, as an alternative:

  1. a) the delivery of Goods that are identical to those ordered according to stock availability, or

  2. b) the delivery of equivalent Goods in quality and price according to stock availability, or

  3. c)  the refund of the price of the Goods and shipping costs.

4.3  The guarantee provided for in this article shall apply only when the Goods have been handled with due diligence and by their intended purpose, as well as upon the Purchaser presenting the delivery note received and order number.

4.4  In any case, the guarantee referred to in this article shall not apply to defects resulting from the Item’s normal wear and tear.

 

Withdrawal 

5.1 Following the provisions of the Consumer Code, the Purchaser is entitled to withdraw from the agreement without paying penalties and without specifying their reasons, starting from the receipt of the order confirmation sent by SUPERODRA and within fourteen working days from receipt of the Goods.

5.2  Should he or she wish to exercise this right of withdrawal, the Purchaser shall send the relevant notification to SUPERODRA within said 14 working days from the date of delivery of the Goods.

5.3  In the case of exercising this right of withdrawal, the Purchaser is also obliged to return the Item(s) to SUPERODRA no later than two weeks from the sending of said notification.

5.4  More in-depth information concerning the procedure and instructions to be followed to exercise the right of withdrawal and related expenses can be found in the “Shipping and Returns” section of the Website.

5.5  An essential condition to exercise the right of withdrawal will be the substantial integrity of the product being returned. It is sufficient that the Goods be returned in a normal state of preservation, being safeguarded and, where necessary, handled using normal diligence.

5.6  In particular, the Goods must be returned:

  1. a)  properly packaged in their original packaging, in perfect condition for resale (not ruined, damaged, or dirtied), and with all accessories and documentation where present;

  2. b) bearing the delivery note (found in the original packaging), to allow SUPERODRA to identify the Purchaser (Order number, name, surname, and address);

  3. c) without manifest signs of use, apart from those associated with the performance of a normal test of the Item.
    They should not bear any traces of prolonged use (over several minutes), exceeding the time required for a trial, and shall not be in a condition that does not allow them to be resold.

5.7  The costs of returning the Goods shall be borne by the Purchaser, as specified more clearly in the “Shipping and Returns” section of the Website.

5.8  As a result of the Purchaser exercising his/her right of withdrawal per these General Conditions of Sale, SUPERODRA shall refund the customer for the same amounts paid by crediting the payment card or checking account provided for the purchase. The refund shall take place within 14 days from the date when SUPERODRA is made aware of the Purchaser’s exercise of the right of withdrawal.

5.9  Where the Purchaser fails to comply with the conditions laid down in Articles 5.5 and 5.6, the Seller reserves the right to deduct an amount corresponding to the decreased value of the returned Goods from the refund of the amounts paid by the Purchaser, giving proper notice to the Purchaser.

Following this communication, the possibility remains for the Purchaser to regain, at his/her own expense, the products in the condition in which they were returned to the Seller.

 

Protection of personal data 

6.1  SUPERODRA undertakes to respect the confidentiality of personal information collected when registering on the Website and/or provided at the time of purchase by the Purchaser and to process it under the rules laid down under the Legislative Decree. 196/03.

6.2  In this regard, please refer to the detailed information outlined in the “Privacy Policy” section.

 

Miscellaneous 

7.1   SUPERODRA reserves the right to modify, at any time, the present General Conditions of Sale.

7.2  The General Conditions of Sale applicable to the sale of each Item will be those published on the Website on the date of the order of the Item itself. The Purchaser, therefore, must read and agree to the General Conditions of Sale before making any purchase.

7.3  Should any provision of these General Conditions of Sale be deemed void or invalid, the present General Conditions of Sale shall, in any case, remain valid and effective in the remaining parts.

7.4 superodra’s mere tolerance or failure to dispute any non-compliance by the Purchaser with the information contained in the General Conditions of Sale shall not be interpreted as tacit acceptance of such non-fulfillment, nor as a desire to waive the provisions agreed between the parties.

 

Communications:

8.1  For any communication and/or request for assistance and/or complaints relating to the Goods purchased, the Purchaser may contact SUPERODRA at the addresses indicated in the “Contacts” section of the Website.

 

Applicable Law and Settlement of Disputes:

9.1 The present General Conditions of Sale are governed by Italian law and shall, therefore, be interpreted and enforced accordingly.

9.2  Any dispute relating to this contract will be the exclusive responsibility of the Court of Rome. For everything not provided for by this contract, the current regulations on the subject are considered here.

 

 

Summary Window before Order Acceptance:

Products purchased on this Website are sold directly by SuperOdra di Fabiana Costantini with headquarters in Rome, via Leonina 42 CAP 00184 Roma, VAT No.: 13787881005   (hereinafter, for the sake of brevity, “SUPERODRA”). You will also find information about orders and shipping, refunds, and returns of products purchased on this Website in the “Shipping and Returns” section of the Website. 

You have the right to withdraw from the contract concluded with SUPERODRA without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on this site. To withdraw from the contract you must request a refund in the appropriate section of the site once logged in with your account.

The right of withdrawal being properly exercised shall depend on the following conditions also being met: 

  1. The Return Form and security seal must still be intact and attached to the returned items. They must not be removed or cut in any way. 

  2. The items’ articles must not have been worn, washed, or altered in any way and must not show any sign of use. The soles of footwear must be in perfect condition and must not be marked in any way. 

  3. Items must be returned with all original tags, packaging, and other accessories (bags, hangers, garment bag, etc.) that were received with your order; the returned products must be delivered to the forwarding agent within fourteen (14) days starting from when you notifySUPERODRA of your decision to withdraw from the agreement.

The shipping costs for the return of items are customer exchange. 

Any customs charges shall also be paid by the customer.

CONDITIONS OF WEBSITE USE TRADE POLICY

General Conditions

The Website superodra.com is managed by Superodra di Fabiana Costantiniwith headquarters in Rome, via Leonina 42 CAP 00184 Roma, VAT No.: 13787881005  (hereinafter, for the sake of brevity, “SUPERODRA”).

Access and navigation of the website  superodra.com are governed by these Conditions of Use, so by accessing and browsing the website  superodra.com, users shall agree to comply with such Conditions.

Access to the Website and its services is intended solely for personal use unrelated to any commercial, business, or professional activity.  

Intellectual Property

The site and its contents (by way of example and not limited to the works, images, pictures, dialogues, music, sounds and videos, documents, drawings, figures, menus, webpages, graphics, colors, patterns, tools, fonts, and website design), as well as the trademarks and distinctive signs used by SUPERODRA in connection with the sale of goods, are protected by intellectual property regulations. Consequently, it is forbidden to reproduce, communicate, distribute, publish, alter, or change, in any way or for any purpose, the Website content, trademarks, and distinctive signs used by SUPERODRA unless expressly authorized.  

Website Use

The user is solely responsible for his/her use of the Website and its content and is solely responsible for the safeguard and proper use of his/her personal information, including the credentials used to access the Website and any harmful consequences that may result from incorrect use, loss or theft of such information.

Excluding liability for intent and gross negligence, SUPERODRA assumes no liability for use of the Website and its content by the user that does not comply with current regulations, nor for providing incorrect or fake information, or data that pertains to third parties without the express consent of the latter.

SUPERODRA assumes no liability concerning the malfunctioning of the Website or damages caused to the user by using the Website, which is not causally related to SUPERODRA.

SUPERODRA publishes information on its website to provide a service to users; however, it is not liable for any technical inaccuracies and/or typographical errors. When reported, SUPERODRA will immediately make any corrections.

SUPERODRA makes no guarantee that the information published on its website complies with the laws of the relevant jurisdiction applying to the user.

The website is a secure website according to international Internet standards; therefore, the user’s device will not be affected by any viruses while browsing when this is carried out properly. However, SUPERODRA shall not be liable for any problems, damages, viruses, or risks which the user may incur during improper use of the website, and shall not be liable for any malfunction of the website due to the deactivation of cookies in the user’s browser.

Users must agree to the terms and conditions of this legal notice, and must periodically visit this page for any updates, changes, or corrections.

SUPERODRA reserves the right to make corrections and changes to the website, as well as to change the terms and conditions of use of the Website where necessary without notice.

TRADE POLICY

The offer and sale of products on the website superodra.com are governed by the conditions set out in the paragraph General Conditions of Sale.

SUPERODRA sells its products and carries out its e-commerce activities exclusively to end-users who are “consumers”. 

“Consumer” shall be taken to mean any natural person who operates on superodra.com for purposes unrelated to entrepreneurial, business, craft, or professional activities.

Given its trade policySUPERODRA reserves the right not to follow up on orders from persons other than “consumers” or, in any case, orders that do not comply with its trade policy. 

In particular, to make orders on the Website, Customers must: – be consumers – be over 18 years old – qualify to enter into a legally binding contract – have a valid POP e-mail address – have a valid credit card: Visa, American Express, MasterCard.

On superodra.com, only brand names and top-quality products are offered for sale.

The main features of the products are presented on superodra.com inside each product description.

SUPERODRA shall undertake to ensure that the description and/or photographic representation of the products are as faithful as possible to the products themselves.

However, given the fact that the image quality may depend on the IT tools used, the perception of the description or photographic representation of the products may not correspond exactly to the products themselves; therefore, the images and videos accompanying the presentation of the products must be published on the Website as a mere description.

superodra.com accepts the following payment methods:

CREDIT CARD

Data from the credit card will be sent to the online banking-protected system provided by STRIPE.COM

superodra.com accepts payment through the following networks: Visa, Mastercard, American Express and Maestro.

SECURITY OF THE CREDIT CARD

To receive further protection on e-commerce transactions, superodra.com suggests activating the PIN codes of security given by Verified by Visa and SecureCode by Mastercard. For further information, superodra.com invites customers to visit the websites visa.com and mastercard.com.

CHARGE OF CREDIT CARD

If funds are sufficient and data is correctly inserted, the transaction will be automatically authorized.

The customer will then receive an email of the order confirmation.

The amount authorized is temporarily blocked on deposit as a request for payment; the amount is then settled the following working day while processing the order (shipment of the order or deposit invoice for pre-orders).

NEW CUSTOMERS

superodra.com would like to inform new customers that superodra.com reserves the right to request a check on the transaction to the bank. Such checks might cause delays in the order processing.

Also, superodra.com may require that the merchandise will be shipped to the billing address of the order, when different from the shipping address.

PRICES AND CURRENCY

Prices published and final invoices will be in Euro (EUR) for all the shipping countries.

superodra.com kindly suggests customers contact their bank and be advised about the value of the price’s conversion and the bank commissions related to the transaction.

Credit cards will be charged in euros (EUR), and the final price will be calculated and charged by applying the exchange rate specific to the day of the transaction.

PROMO CODES

Customers who have received a PROMO CODE via newsletters, social networks, or on compliant promotional websites may enter the code when purchasing the order or during the checkout. Each code has a validity start and end date restricting its use, which cannot be extended.

ORDER PROCESSING

SUPERODRA reserves the right to refuse an order in the event STRIPE.COM does not receive approval from the customer’s bank. Once an order of available products has been placed, it is not possible to make changes to said order. Orders placed separately will be dispatched separately. SUPERODRA reserves the right to delay a shipment if the order cannot be shipped for reasons beyond SUPERODRA’s control. Please note that during sales and promotions, there may be delivery delays. SUPERODRA reserves the right to refuse to process any order and/or service at any time.

cookies POLICY

Introduction

Superodra di Fabiana Costanini is the data processor, which, in the application of the requirements of the Italian privacy guarantor and the general data protection regulation (GDPR UE 2016/679), explains what cookies are, what they are for and how to disable them. When the site opens, the window opens that allows the user to read information on the use of cookies, the ability to learn more, and how to disable them, before starting the navigation. If the user does not consent in a specific way but does not select the “More information” option, the window remains present and for the data controller, the continuation of the navigation is valid for the use of cookies in this policy. Whenever necessary, the information on the use of cookies will be updated.

Through cookies, you can acquire and process the following information concerning the user:

• information (such as name, e-mail address, postal address, and telephone number) provided by the user when filling out forms on the Website, such as when registering on the Website, signing up for a service, uploading or sending material via the Site requires information or participate in a contest or promotion sponsored by us;

• login data and password associated with access to your account;

• the data of all the transactions carried out by the user through the Website;

• communications sent by the user, for example, to report a problem or to send questions, doubts or comments regarding the Site or its content;

• information from surveys that we may, from time to time, publish on the Site for research purposes, if the user chooses to answer or participate in it.

The user is not obligated to provide the above information, however, if he chooses not to provide the requested information, we may not be able to offer certain services.

From time to time, we may conduct presentation programs or similar initiatives, such as the “Tell a Friend” program, in which we invite you to provide us with contact details of people known to him who may be interested in our products or services. We will use such contact data exclusively for the purposes of the initiative in question (and not for general marketing purposes). By providing us with the details of such persons, you confirm that you have permission to do so and do not provide us with data from people who have not given their consent to do so. In the message that will be sent to these people, we reserve the right to identify you as the person who presented them to us.

When the user visits the Site, we may automatically acquire additional information about him, such as the type of Internet browser he/she uses, the website from which he/she came to our Site, and his/her IP address (the unique address that identifies your computer on the Internet), which is automatically recognized by our web server. You may not be identified by this information that is used solely to help us

provide an effective service on the Site and collect general demographic data for use in aggregate form.

No personally identifiable information regarding the client other than those provided by him will be acquired (for example by e-mail or by filling out one of our online forms).

Our cookies

We use technologies such as “cookies” to capture information and store user preferences online. Cookies are small text files sent from a web server to a web browser, which allow the server to uniquely identify the browser on each page. The user can disable cookies at any time in the system settings of his browser and delete existing cookies. On our site, we use the following cookie categories.

CATEGORY 1: STRICTLY NECESSARY COOKIES

These cookies are essential to allow the user to move within the site and use its features. Without these cookies, it is not possible to provide the services requested by the user, such as to remember their access data or items in the cart.

CATEGORY 2: PERFORMANCE COOKIES

These cookies allow you to acquire anonymous information about how people use our site. For example, we use Google Analytics cookies to help us understand how customers arrive on our site, browse within, or use it, and highlight the areas where we could make improvements, including browsing, buying experience, and marketing campaigns. The information stored by these cookies never includes personal details from which it is possible to establish the individual identity of the user.

CATEGORY 3: FUNCTIONALITY COOKIES

These cookies remember the choices made by the user, such as the country from which visit our site, the language, and the search parameters, including size/size, color, or product line. They can therefore be used to provide the user with a more appropriate experience for their selections and to make their visits to the Site more personalized and enjoyable. The data acquired from these cookies can be anonymous and do not allow tracking of the user’s browsing activity on other websites.

CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES

These cookies acquire information on the user's browsing habits to make advertising more relevant to him and his interests. They are also used to limit the number of times the user views an advertisement and to evaluate the effectiveness of the advertising campaign. Cookies are generally installed by third-party advertising networks. Cookies store websites visited by the user and such information is shared with third parties, such as advertisers. For example, we use third-party companies to offer you more personalized ads when you visit other websites.

CATEGORY 5: SOCIAL MEDIA COOKIES

These cookies allow the user to share their activity on the Site on social media, such as Instagram, Facebook, and Twitter. These cookies are not under our control. To know how they work, we invite you to consult the respective privacy policy. If the user wishes to delete all cookies already present on his computer, he must refer to the support and support area of ​​the Internet browser for instructions on how to locate the file or directory in which the cookies are stored, bearing in mind that their deactivation could prevent access to some areas of the site or compromise the correct functionality, not allowing, for example, the improvement of the contractual relationship.

To disable the traceability of Google Analytics on all websites, you must visit the browser add-on to disable Google Analytics.

If the user wishes to disable other third-party cookies related to behavioral advertising, he must visit youronlinechoices.eu. The deactivation of these cookies does not mean that the user will no longer receive online advertising, but only that the company or companies whose cookies have been deactivated will no longer publish personalized ads based on the user’s preferences and usage patterns.

To get more information about cookies you can always consult the site of the privacy guarantor. We (and other third parties acting on our behalf) will be able to automatically track and acquire information on IP address, domain service, country location, time zone, language, type of computer and web browser in use, and the pages visited by the user (also through the use of web beacons and other similar technologies). If you

access our site via your mobile device, we may also collect information about your mobile service provider and your mobile device. We will use this data to be able to administer and improve our system, analyze trends, track user movements, collect mass demographic information for use in aggregate form, and detect suspicious or fraudulent transactions. If such automated processes refuse the transaction of the user considering it suspicious or fraudulent, the user can contact us and ask us to reconsider the decision within 21 days of receipt of such notification. We will likely use very similar criteria to examine the transaction in person, so there is no guarantee that this decision will be different.

privacy POLICY

SuperOdra.com the data controller, informs its customers and users, following the provisions of Article 13 of the General Data Protection Regulation UE 2016/679, of the possibility of exercising the rights in a simple way provided for by the current legislation on the protection of any information referable to them.

In particular, it is known that, as the data controller, he is aware of the data entered by the user in the appropriate fields to perform the registration or to request the subscription to the newsletter, for which a suitable separate brief information is made.

In the broader perspective of the contractual relationship between the parties, it is also aware of all the data necessary for completing the order and therefore for the completion of the synallagma and the management of the related tax and tax obligations.

Consequently, the legal bases that make lawful the processing of such data and those used in the pre-contractual phase are the purchase contract stipulated between the parties and the legislative provisions applicable to the case in point.

Likewise, the purposes of data processing are respectively the refinement of the registration to the site, the subscription to the newsletter, and the conclusion of the contractual relationship.

Customer data will only be stored if and as long as they are needed or as long as they will be retained for specific legislative provisions.

For some specific types of data, for example, those collected through cookies, please refer to the related policy, available on the website.

The data provided by the interested party, to the extent that they are necessary for the conclusion of the contractual obligation, may be transferred to third-country sites, subject to verification of the existence of an adequacy decision or, in the case of transfers referred to Article 46 or 47, or the second paragraph of Article 49, with appropriate or appropriate safeguards.

The data provided at the time of registration are used only to allow the user to improve the contractual relationship through the site. Should the holder recognize the need to use the data for a different purpose, for example for advertising purposes, he will take care to ask for free, specific, detailed, and informed consent.

The interested parties, under the GDPR UE 2016/679, have in any case the right to access their data, to request rectification, updating, portability, or cancellation, without prejudice to the limitations imposed by the contract or by the law in force. relation to the exercise of these rights; they also have the right to oppose the processing or to request its limitation and to file a complaint with the supervisory authority.

The data controller declares that he is processing the data of the subjects with whom he has contractual relationships in compliance with the requirements of GDPR UE 2016/679 and particular article 32, guaranteeing to hire, following the correct and complete execution of a data protection impact assessment, appropriate measures to the risk that the treatment can exercise on the rights and freedoms of the people.

The revision of these measures takes place every time (for example, when new technological solutions are introduced) the data controller sees the necessity or the opportunity. For this purpose, the data controller declares that he will be able to publish the results of this evaluation on the site, together with his own

personal data protection policy.

Finally, the data processor informs that, in case of data breach or loss, he is required to inform the supervisory authority and, where applicable, also the customer.

For more information on the specific processing of data entered during navigation, for example, those related to credit cards for the execution of the payment, please also refer to the site's cookies policy, which contains all the measures taken to protect customer data, and to the terms and conditions section.

For the exercise of all rights relating to the protection of personal data, the interested party can directly contact the data controller by sending an e-mail to info@superodra.com